2-Day No-Questions-Asked Refund
100% Happiness Promise
Not satisfied? Get a full refund — no questions, no hassle.
2 Days from Delivery
Raise a return any time within 48 hours of receiving your order.
Full Refund Guaranteed
Entire amount refunded — including shipping for damaged orders.
Free Reverse Pickup
We arrange the return pickup at no extra cost to you.
At MeowBow, your pet's comfort is our promise. If your Sensory Mat doesn't meet your expectations for any reason, you can return it within 2 days of delivery — no questions asked, no hidden conditions.
What's Covered
- Change of mind — didn't love the size, color, or feel? Return it.
- Pet didn't like it — your pet is the boss. Full refund.
- Damaged on arrival — instant free replacement or 100% refund.
- Wrong product delivered — we'll fix it at zero cost to you.
- Defective / not cooling — replacement or refund, your choice.
Simple 3-Step Process
- WhatsApp us at +91 8593993371 with your Order ID within 2 days of delivery.
- Share a quick photo or short video of the product (helps us improve too).
- We arrange a free reverse pickup from your address — usually within 48 hours.
Refund Timeline
- Refund initiated within 24 hours of pickup.
- Prepaid orders: credited back to original payment method in 5–7 business days.
- COD orders: refunded via UPI / bank transfer within 3–5 business days.
- You'll get a WhatsApp confirmation at every step.
Conditions
- Return request must be raised within 2 days of delivery date.
- Product should be in resalable condition with original packaging (small wear is fine — we understand pets explore!).
- Mats heavily damaged, soiled or chewed by pets are eligible for partial refund only.
Our Promise
You won't have to argue, justify, or jump through hoops. If you ask for a refund within 2 days, we process it. That's it.